This page clearly explains where the data you provide while using FA 99 goes, who can see it, and how it stays protected. No hidden information.
FA 99 only collects the information genuinely needed to provide our services — nothing more.
Your name, phone number, or email is never sold or shared with advertisers or any third-party organization.
The highest level of encryption is applied to every transaction and login. Your data cannot be intercepted in transit.
You can view, correct, or request deletion of your data at any time — no hassle.
This page clearly explains exactly how your information is being used — no guesswork needed.
You can opt out of promotional emails or SMS at any time.
Name, date of birth, NID/passport number — for registration and KYC verification.
Mobile number and email — for account notifications and support.
Bkash/Nagad number, bank details — used for payment processing only.
Gaming history and betting patterns — for service improvement and responsible gaming purposes.
IP address, device model, browser information — used for security and troubleshooting.
Live chat and email history — to improve service quality and resolve disputes.
FA 99 collects information from users in two ways — directly (when you fill out a form or contact support) and automatically (when you use the platform).
Information collected directly from you: At registration, you provide your name, mobile number, email, and date of birth. During KYC verification, your ID details and photo are collected. For payments, your bKash or Nagad number is collected.
Automatically Collected Information: When you use the FA 99 website or app, your IP address, browser type, session duration, and time spent on each page are recorded.
FA 99 never stores your password in plain text. Passwords are always encrypted using a strong hashing algorithm.
FA 99 uses the data it collects solely for the following purposes — it is never used for anything beyond this:
FA 99 never uses your gaming data to make decisions that work against you. This data is used solely to improve your experience.
FA 99 never sells your personal information. However, in certain limited circumstances, specific data may be shared with trusted partners:
Financial details are shared with Bkash, Nagad, or your bank solely to process transactions. This information is used only for that specific transaction.
Game providers such as Microgaming, NetEnt, and Pragmatic Play receive only the minimum data needed to run games (such as a session ID). They do not have access to your personal identity.
We may be required to share data to comply with legal obligations, including court orders, requests from licensing authorities, or money laundering investigations.
Every third party we share data with is bound by a strict confidentiality agreement. They may only use your data for the specific purpose for which it was shared.
Cookies are small data files stored in your browser. FA 99 uses cookies for three main purposes:
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect how some FA 99 features function.
FA 99 retains your data only for as long as necessary — typically while your account is active and, after closure, for as long as required by regulatory authorities (generally 5–7 years) for financial records.
FA 99 believes every user should have complete control over their own data. Here are your rights:
| Your Rights | Description | |
|---|---|---|
| Right to View Your Data | You can request to see what data FA 99 holds about you. | |
| Right to Rectification | You can request corrections to any inaccurate or outdated information. | |
| Right to Deletion | You can request deletion of your data, provided there are no applicable legal obligations requiring us to retain it. | |
| Right to Restrict Processing | You can request that we stop using your data for specific purposes. | |
| Right to Access Your Data | You can export all your data into a single file at any time. | |
| Right to Opt Out of Marketing | Opt out of promotional messages at any time. |
To exercise any of these rights, email support@fa99.cash. FA 99 typically responds within 30 business days.
FA 99 does not collect data from anyone under the age of 18 under any circumstances. Our platform is designed exclusively for adults.
If a minor's information ever enters our system for any reason, we will delete it immediately upon being notified and close the associated account.
FA 99 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified in advance via your registered email or a platform notification.
If you continue using FA 99 after any changes take effect, you will be considered to have accepted the updated policy. It's worth taking a moment to review any policy change notifications you receive.
If you have any privacy-related questions, concerns, or complaints, contact the FA 99 support team directly. We take every complaint seriously.
Privacy Contact: support@fa99.cash
Use the subject line "Privacy Request" — you will typically receive a response within 3 business days.
At FA 99, your data is secure, your transactions are encrypted, and your privacy is our top priority. Join now and start your experience on Bangladesh's most trusted gaming platform.